Refund Policy

Clear guidelines for refunds and our commitment to fair financial practices

At tavionexor, we believe in transparency and fairness. This refund policy outlines the conditions under which refunds may be requested and processed. We've designed these guidelines to protect both our students and our business while maintaining the highest standards of educational service.

1 Refund Eligibility

Refunds are available under specific circumstances and time frames. Generally, we offer refunds within 14 days of initial enrollment for programs that haven't commenced active participation.

Full refund available within 14 days of enrollment if no program materials accessed
Partial refunds may be considered for medical emergencies with documentation
Refunds processed for cancelled programs or significant schedule changes
No refunds for programs completed or with active participation beyond 30 days

Each case is reviewed individually, and we consider exceptional circumstances that may warrant special consideration beyond standard policy terms.

2 Refund Process

Our refund process is designed to be straightforward and transparent. Once a refund request meets our eligibility criteria, we aim to process it efficiently.

Step-by-Step Refund Process

Submit Request

Contact our support team via email at contact@tavionexor.com with your enrollment details and reason for refund request.

Review Period

Our team reviews your request within 3-5 business days, checking eligibility against our policy terms.

Decision Notification

You'll receive written confirmation of our decision, including refund amount if approved.

Processing

Approved refunds are processed within 7-10 business days back to your original payment method.

3 Payment Method Considerations

Refund processing times vary depending on your original payment method. We always refund to the original payment source for security reasons.

Credit Card Payments: Refunds typically appear within 5-7 business days, though some banks may take up to 2 billing cycles to process the credit.

Bank Transfers: Direct bank transfer refunds usually process within 3-5 business days once initiated from our end.

Digital Wallets: PayPal and similar services generally reflect refunds within 1-3 business days.

International transactions may require additional processing time due to currency conversion and banking networks.

4 Special Circumstances

We understand that unexpected life events can impact your ability to complete educational programs. While our standard policy provides clear guidelines, we also consider special circumstances.

Medical Emergencies: Documented medical emergencies affecting your ability to participate may qualify for partial refunds even beyond standard timeframes.

Program Cancellations: If we cancel or significantly modify a program, participants receive full refunds or equivalent program transfers.

Technical Issues: Persistent technical problems that prevent program access may warrant refund consideration if not resolved within reasonable timeframes.

All special circumstances require documentation and are reviewed on a case-by-case basis by our academic team.

! Important Notice

This refund policy applies to all tavionexor educational programs and services. Policy terms may be updated periodically, with changes applying to future enrollments. Current policy terms remain in effect for existing enrollments. We recommend reviewing this policy before enrollment and keeping a copy for your records.

Need Help with Refunds?

Our support team is here to assist with any questions about refund eligibility or processes. We're committed to handling all requests fairly and promptly.

Email: contact@tavionexor.com

Phone: +61 2 9267 8030

Address: 37 Ben Blakeney St, Bonner ACT 2914, Australia